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Echo One

AI Calls. Real Results.

The receptionist that answers every call

Echo One picks up day and night, books appointments into your calendar, updates your CRM and texts the caller a confirmation. Try it below: pick a business, or tell Echo about yours and call in as a customer.

Who should Echo answer for?

Tell Echo about your business. It becomes your receptionist and you call in as a customer.

Try: Describe what you do, your hours and what callers usually want · Then ring in as a customer

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Ready when you are

A live call with Echo One in your browser, using your microphone. Calls last up to 8 minutes and are recorded and transcribed so we can improve the demo. The sample businesses are made up; please don't share personal details unless you're booking a demo.

Echo One · /dashboard
The Echo One dashboard: calls answered, bookings and credits for the last 30 days.

Your phone rings all day.Echo One picks up every time.

Bookings, questions, emergencies, changes of plan. The calls every business gets, handled the way you would handle them.

  • Plumbing“My boiler is banging. Can someone come today?”
  • Dental“Do you have anything before work on Thursday?”
  • Salon“Can I move my cut from Friday to Saturday?”
  • Garage“How much is an MOT and when can you fit me in?”
  • Legal“I need advice on a house purchase. Who do I speak to?”
  • Clinic“Are you open on bank holidays?”
  • Estate agent“I’d like to book a viewing for the flat on Park Road.”
  • Restaurant“Table for six at 7:30 on Saturday?”
  • Vet“My dog ate something he shouldn’t. Is anyone there?”
  • Electrician“Half the sockets have gone off. Can you come out?”
  • Physio“Is a first appointment covered by my insurance?”
  • Accountant“Can you call me back about my tax return?”
  • Roofing“Water’s coming through the ceiling after the storm.”
  • Gym“How do I freeze my membership for a month?”
  • Locksmith“I’m locked out. How soon can you get here?”
  • Dental“I’ve chipped a tooth. Is it an emergency?”
  • Cleaning“What would an end-of-tenancy clean cost?”
  • Removals“Are you free to move us on the 28th?”
  • Salon“Do you do colour on Sundays?”
  • Plumbing“Can you text me when the engineer is on the way?”
  • Clinic“I need to cancel tomorrow’s appointment.”

Platform tour

Everything your phone does, in one place

Calls answered, appointments booked and credits used, at a glance, including everything that happened out of hours.

Echo One · /dashboard
The Echo One dashboard: calls answered, bookings and credits for the last 30 days.

How it works

Set up by conversation, not configuration

No scripts to write and no call flows to draw. Echo asks, you answer, and your receptionist is ready to test. No coding needed.

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  1. 01

    Tell Echo about your business

    Answer a few questions in plain English: what you do, what people call about, when you’re open and who gets urgent calls.

    Onboarding: Echo offers to learn how the business works and build the first receptionist.
  2. 02

    Hear it before your callers do

    Echo designs the receptionist and tests it with simulated calls. Call it from your browser and say what to change.

    The Tests tab: simulated calls judged against the outcomes the business expects.
  3. 03

    Connect a number and go live

    Pick a number or forward your own, connect your calendar and CRM, and put it live. Change anything later.

    Phone numbers, each with the agent that answers it.

Use cases

One receptionist, most of your phone work

Start with answering calls, then let it book, qualify and follow up. It works with the calendar and CRM you already use.

Echo One · /agents
Escalation settings: the transfer number, when to transfer and what to say if nobody is free.

Answers in your business’s name, deals with routine calls and puts the rest through to the right person.

  • Urgent calls transferred to the number you choose
  • Hands over to another agent with the whole conversation
  • Several calls at once, day and night

One call, handled start to finish

Echo One doesn't just take a message. It does the work your front desk would do, while the caller is still on the line.

Answers and understands

Greets callers in your business’s name, recognises returning customers and works out what they need.

Live call01:12

Example
  1. Echo: Good morning, Northside Heating, this is Ava, the AI receptionist. How can I help?
  2. Caller: Hi, my boiler’s banging and there’s no hot water.
  3. Echo: Sorry to hear that, Sam. I can get an engineer to you tomorrow at 10:30 or 2:00. Which suits you?
  4. Caller: 10:30, please.
  • Recognised Sam Taylor
  • Booked Thu 10:30
  • Confirmation texted

Books into your calendar

Offers real free times inside your hours and books them on the call.

Thursday

Example
  • 09:00Annual service · Hill Rd
  • 10:30Boiler repair · Sam Taylor (just booked)
  • 12:00Free
  • 14:00Installation survey

Keeps your CRM up to date

Every call, note and booking lands on the contact’s record.

Sam Taylor

Example
  1. Call answered · 2m 14s
  2. Appointment booked · Thu 10:30
  3. Note: boiler banging, no hot water
  4. Text sent: booking confirmed

Synced to your CRM

Shows you what happened

Recordings, transcripts, summaries and outcomes for every call, including the ones at 2am.

Calls this week

Example
Answered
312
Booked
87
Missed
0
  • Opening hours 218
  • Out of hours 94
Example calls answered per day
DayOpening hoursOut of hours
Mon389
Tue4211
Wed358
Thu4714
Fri4416
Sat1219
Sun017

Integrations

Works with the tools you already run on

Connect your calendar, CRM or job management tool in a couple of clicks, and Echo One reads and writes there during the call. Anything else it can reach through webhooks, MCP or your own API.

Calendars
Google Calendar, Microsoft 365
CRMs
Salesforce, HubSpot, Zoho CRM, Dynamics 365, GoHighLevel, Pipedrive, Freshsales, Keap, ActiveCampaign, Attio, Close
Business tools
Odoo, ServiceM8, monday.com, Notion
Anything else
MCP servers, Text messages, Webhooks, Your own API
  • Answers every call
  • Understands the request
  • Books the appointment
  • Updates your CRM
  • Texts a confirmation
  • Hands urgent calls to you

Every plan

You close at six. Your phone doesn't.

Echo One answers the early calls, the late calls and the ones that come in while you're with a customer. In the morning, every one of them is waiting for you with a summary and what was done.

One day of callsExample
  • In opening hours17
  • Outside opening hours10
  • You're open 08:00–18:00

More than a message taker

How Echo One compares with the usual ways businesses cover the phone.

FeatureEcho OneVoicemailAnswering service
Answers every call, day and nightYesTakes a messageVaries
Answers several calls at onceYesNoVaries
Books into your calendar during the callYesNoVaries
Updates your CRMYesNoVaries
Texts the caller a confirmationYesNoVaries
Puts urgent calls through to youYesNoYes
Recording, transcript and summary of every callYesRecordingVaries
Knows your prices, hours and policiesYesNoVaries

Answering services and their packages vary by provider.

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Pay for the calls you take

Every plan includes monthly credits, spent by the minute while calls are connected. Top up whenever you need to; every charge is itemised in your account.

Starter

For a single location answering every call.

£49a month

Sign up
  • 500 credits a month, about 500 call minutes
  • 2 AI receptionists
  • 1 phone number
  • 5 team members

Growth

More agents, numbers and minutes for growing teams.

£149a month

Sign up
  • 2,000 credits a month, about 2,000 call minutes
  • 5 AI receptionists
  • 3 phone numbers
  • 15 team members
  • Outbound campaigns, 5 calls at a time
  • Custom API and webhook actions

Scale

High volume, multiple sites and advanced integrations.

£399a month

Sign up
  • 6,000 credits a month, about 6,000 call minutes
  • 20 AI receptionists
  • 10 phone numbers
  • 50 team members
  • Outbound campaigns, 10 calls at a time
  • Custom API and webhook actions
  • Single sign-on
  • Custom roles

Try before you pay

New workspaces start with 50 welcome credits, so your receptionist is tested on real calls before you pay. Sign up and Echo builds it with you in a short conversation.

Top-ups

  • 1,000 credits £60
  • 5,000 credits £275
  • 10,000 credits £500
  • 1,000 Ask Echo credits £10
  • 5,000 Ask Echo credits £45
  • 10,000 Ask Echo credits £80
  • 3 designed voices £9
  • 10 designed voices £25
  • 1 voice clone £15
  • 3 voice clones £39

Questions, answered plainly

What does Echo One do on a call?

It answers in your business’s name, works out what the caller needs, and deals with it: answers questions from your own information, books or moves appointments in your calendar, takes details into your CRM, and texts the caller a confirmation. Urgent calls go straight through to the number you choose.

Will callers know they are speaking to an AI?

Yes. Echo One introduces itself as your AI receptionist and never claims to be a person. Agents that are set up to say otherwise are refused before they can go live.

How do I set it up?

Mostly by talking. Tell Echo about your business, what people call about and when you are open; it designs the receptionist, shows you how it will handle calls, and you test it in your browser before any real caller hears it. Then you connect a phone number and put it live.

Can it book appointments?

Yes, into Google Calendar or Microsoft 365. It offers times inside your opening hours, checks the live calendar again before booking, and can cancel or move a caller’s own appointments. Reminders can be sent by text.

What does it cost?

A monthly plan that includes credits, and credits are spent by the minute while calls are connected. You can top up at any time, and you see every charge in your account. Plans and prices are listed above.

Show 2 more questions
What about my existing phone number?

You get a new number in Echo One, and you can forward your existing line to it, for every call or only when you do not pick up.

What happens to call recordings and customer data?

Recordings and transcripts are stored encrypted and belong to your organisation. You can export everything, or delete your organisation and its data, from Settings.

Stop sending callers to voicemail

Hear Echo One answer as your business in the demo above, then sign up and have yours answering calls today.

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